Floor drain, toilet and sewer line backups cleaned up, contaminated materials removed, hard surfaces treated, then dried and rebuilt.
Stay off the wet area and keep kids and pets away from it. Stop running water anywhere in the house, because with a backed up line, water that goes down one drain can come back up another. Do not try to mop it up or push it toward the drain. Take photos from a dry spot, then call your insurance company and call or text us at (815) 585-1750.
If water is still coming up, shut off the water to the house at the main valve, so nothing else in the house sends more down the line.
Water from a sewer backup is the most contaminated category of water in a house. Clean water from a burst pipe can often be dried and left in place. Sewage cannot. Porous materials it touched, like carpet, pad, the bottom of the drywall and the insulation behind it, have to come out, because they cannot be cleaned all the way through.
Hard surfaces are different. Concrete floors, tile and other hard surfaces can be cleaned, treated with antimicrobial and dried, then left in place for the rebuild.
That is also why mopping it up yourself does not help. Wiping the surface does not reach what soaked into the pad and the drywall, and it puts you in direct contact with the water.
We extract the water, remove the contaminated porous materials and haul them off, then clean the hard surfaces and treat them with antimicrobial. HEPA air scrubbers clean the air, and negative air machines pull air out of the work area so it does not drift into the rest of the house. We move and protect the contents nearby so they stay out of the work. Then we dry the space with air movers and dehumidifiers sized to the room.
The daily rate for each piece of equipment is in writing before setup. We check the equipment and take moisture readings every day, and it comes out when the readings show dry. You get copies of the photos, the readings and the estimate.
Sewer or water backup is often a separate endorsement on a homeowners policy, not part of the base coverage. Check your policy, or ask your agent, before you assume either way. Tell them what came up and where, whether it was a floor drain, a toilet or a tub. Those details help the claim, and the photos you took back them up.
If you have it, we write the estimate line by line in the pricing format carriers use, meet the adjuster at the house if they want, and send a supplement when their scope misses something. If you do not, we price the job the same itemized way, so you can see every line. We cannot promise coverage or a payout, and the deductible is yours.
Once it is clean and the readings show dry, we rebuild what came out: insulation, drywall, paint, baseboard and flooring. The rebuild scope is written while the space dries, so it is ready when the equipment comes out. If the space was a finished basement, we put it back to match what was there. Any change is priced in writing and approved by you before it is done.
If the backup came from a problem in the sewer line itself, get the line checked before the room goes back together, so the new drywall and flooring are not the next thing it reaches.
Tell us what needs doing. We will set up a time to come look at it, and you will have a written scope and price before anyone picks up a tool.
Call or text (815) 585-1750
Email matt@onitcc.com